TL;DR

Service Delivery Manager (Payments Industry): Manage holistic service delivery for multiple clients in the payments sector with an accent on client advocacy, service improvement, and incident management. Focus on handling escalations, service transitions, and continuous improvement in a client-facing environment.

Location: Cuajimalpa, Mexico City, Mexico

Company

TSYS, a %hirify_global% company, operates payment processing services in over 75 countries and is a Fortune 500® company.

What you will do

Manage two to three clients' production services and associated products.
Develop and deliver continuous service improvement plans and root cause analysis.
Manage service transitions into business-as-usual with stakeholder collaboration.
Conduct regular service reviews and act as client advocate to resolve service issues.
Serve as escalation point for Severity 1 incidents.

Requirements

Location: Cuajimalpa, Mexico City, Mexico
Bachelor's degree and experience in client-facing roles.
Experience in payments or banking industry and ITIL standards preferred.
Strong problem solving, communication, and time management skills.
Fluent Spanish and advanced English (speaking, writing, reading).
Proven ability to handle client escalations and manage service providers.