TL;DR

Technical Writer (Content Creation): Creating and maintaining high-quality, user-centric documentation and support materials for a cloud-based SaaS platform with an accent on product training, API documentation, and in-platform guidance. Focus on designing clear, engaging content, gathering customer feedback, and contributing to documentation strategy to drive product adoption and customer engagement.

Location: Sydney, New South Wales, Australia

Salary: AUD 110,000–130,000 + superannuation

Company

%hirify_global% is a Fortune 500® fintech and software corporation delivering market-leading payment technology solutions worldwide, supporting millions of customers and thousands of software partners.

What you will do

Produce and maintain world-class documentation including release notes, online help, training guides, API developer guides, and in-platform documentation.
Build and maintain client aids beyond traditional documentation such as videos.
Collaborate with product managers, marketing, engineers, and Knowledge Management Specialist to maintain content standards and contribute to documentation strategy.
Gather and analyze customer feedback and usage metrics to improve documentation usability and prioritize efforts.
Support product launches, feature releases, and product positioning to enhance customer engagement.
Perform other duties as reasonably requested by Sentral.

Requirements

Location: Must be based in Sydney, Australia.
3+ years of professional experience in technical writing, preferably for SaaS vendors.
Experience with documentation tools such as Confluence, JIRA, ADO, Git, GitHub, HTML, CSS, and Salesforce.
Excellent written and interpersonal communication skills with strong attention to detail.
Possession of or eligibility to obtain a Working with Children Check.
Tertiary qualifications or equivalent experience in technical writing or instructional design.

Culture & Benefits

Flexible work arrangements supporting unique needs.
18 weeks paid parental leave and additional carer’s leave.
Access to Women in Digital membership and industry events.
Additional birthday, community giving, wellness, and study leave.
Employee Assistance Program and wellbeing resources.
Global career and professional development opportunities.
Salary sacrifice and Employee Stock Purchase Plan.