TL;DR

Senior Manager (Enterprise Implementations): Lead and develop a team of Customer Success Managers managing complex implementations for %hirify_global%’s large and enterprise customers with an accent on standardizing best practices, coaching, and cross-functional collaboration. Focus on driving onboarding efficiency, customer activation, and team performance in a fast-paced SaaS fintech environment.

Location: Remote (US or Canada), New York, NY, San Francisco, CA

Salary: $184000–$280900

Company

%hirify_global% is a fintech startup providing a financial operations platform combining payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with AI-driven intelligence.

What you will do

Manage and mentor a team of 5-7 Customer Success Managers handling 10-30 complex implementations each
Drive onboarding and product activation for large and complex customers, ensuring high team performance and CSAT
Develop and refine implementation best practices and optimize team processes and systems
Provide 1:1 coaching, career development, and leadership plans for direct reports
Collaborate cross-functionally with Sales, Marketing, Operations, Risk, Product, and executive leadership
Build and use Salesforce dashboards to monitor customer success and team performance

Requirements

Minimum 4 years implementation or customer success experience as individual contributor
Minimum 3 years leading implementation or customer success teams
Experience in fast-paced SaaS GTM environments
Strong hiring, coaching, and team development skills
Ability to communicate technical product and financial value to customers and executives
Proficiency with data analytics tools like Salesforce, Looker, and Excel
Strong collaboration and communication skills

Nice to have

Experience with accounting software or CPA
Financial services sales experience
Experience at high-growth startups
Cross-sell and upsell experience

Culture & Benefits

100% medical, dental, and vision insurance coverage for employees; partial for dependents
401k with employer match
Flexible PTO and parental leave
WFH and wellness stipends
Fertility HRA up to $5,000 per year
Relocation support to NYC or SF
Pet insurance