TL;DR

Corporate Trainer (CX): Designing and executing onboarding programs for new customer experience team members with an accent on HR SaaS product knowledge and customer support skills. Focus on developing engaging training materials, facilitating learning sessions, and ensuring new hires quickly adapt and perform effectively.

Location: Onsite in Barcelona, Spain

Salary: €22,700–€28,000

Company

%hirify_global% builds leading business management software centralizing HR, finance, and operations workflows, serving 700,000+ users across Europe from its Barcelona headquarters.

What you will do

Develop and implement onboarding programs for new CX hires.
Guide new agents through learning HR software and company policies.
Facilitate training sessions on software functionality and customer service best practices.
Create training materials including manuals, tutorials, and videos.
Monitor progress and provide personalized support during onboarding.
Collaborate with People, IT, and CX managers to ensure smooth transitions.

Requirements

Proficient in English and fluent in Spanish
1 to 3 years experience training international teams in-house or in BPO/contact centers.
Experience in training/onboarding in customer service or software fields.
Knowledge of Learning Management Systems and online collaboration tools.
Excellent communication, presentation, and organizational skills.
Ability to coordinate groups up to 15 people.

Nice to have

Experience in public speaking.

Culture & Benefits

Salary advance options and expense savings programs.
Free physiotherapist, Gympass, and private health insurance.
Language classes and exchange programs.
Discounts on food and pet-friendly office with no dress code.
Breakfast and organic fruit provided in office.