TL;DR

Solutions Engineer: Supporting sales and customer success by delivering demos, integrations, and technical support for an AI-powered education platform with an accent on customer interaction, technical problem solving, and cross-team collaboration. Focus on designing tailored demos, resolving customer inquiries, and working closely with internal teams to ensure customer satisfaction.

Location: Hybrid work in locations with offices in Sofia, Bulgaria and Belgrade, Serbia; remote work possible in locations without offices

Company

%hirify_global% develops an AI and data science-driven all-in-one platform to improve digital education efficiency and accessibility globally.

What you will do

Support sales team with demos, marketing, and promotion of the Constructor Platform solutions
Engage frequently with prospects, customers, and partners through meetings and discussions
Create customized demos, scripts, and scenarios to boost sales effectiveness
Collaborate with Project Managers, Product Managers, DevOps, Course Designers, and other stakeholders
Resolve customer inquiries promptly and professionally, escalating complex issues as needed
Document customer interactions and contribute to knowledge base articles and technical documentation

Requirements

Must have at least 5 years of experience in a similar role
Scientific Bachelor degree required; Master’s degree and STEM background are a plus
Fluent spoken and written English
Basic knowledge of Rest API and Python
Experience with Git, cURL, and Postman
Desired skills: Docker, ML algorithms, HTML, TEX knowledge; bash is optional

Culture & Benefits

Choice of work equipment (laptop, monitor, etc.)
English classes with monthly budget
Flexible schedule aligned with CET or EET time zones
Newborn bonus and patent remuneration
Paid leave
Hybrid work model in office locations; remote work allowed elsewhere