TL;DR

Manager Developer Success (Delivery Management): Lead and coach a team of Platform Architects and Developer Success Engineers to drive technical wins and business outcomes for high-value customers with an accent on post-sales playbooks, customer retention, and expansion. Focus on managing team performance, cross-functional collaboration, and aligning technical engagements with customer business objectives.

Location: Remote (United States) with optional in-office anchor days if within commuting distance of SF, NY, London, or Berlin offices.

Company

%hirify_global% provides developers with tools and cloud infrastructure to build, scale, and secure a faster, personalized web, powering platforms like Next.js and AI SDK.

What you will do

Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers.
Drive technical success to support revenue growth metrics such as net dollar retention and expansion.
Implement and improve repeatable post-sales playbooks for consistent, scalable customer engagement.
Build trusted partnerships with customer developer teams and executives aligning technical and business goals.
Manage team workload, priorities, and remove blockers to ensure effective execution.
Collaborate with Sales, Support, and Product teams to deliver integrated customer experiences.

Requirements

Must be based in the United States or within commuting distance of SF, NY, London, or Berlin for in-office days.
Proven success leading technical customer-facing teams and driving impactful business results.
Deep knowledge of modern web architectures and ability to coach technical teams.
Strong operational mindset with ability to manage priorities and execution.
Business acumen to link technical engagements with customer growth and retention.
Excellent collaboration and communication skills.

Nice to have

Experience designing scalable post-sales playbooks or customer coverage models.
Experience managing teams supporting enterprise and startup customers.
Hands-on experience with JavaScript frameworks like Next.js, Node.js, React.
Experience in high-growth SaaS or developer platform companies.

Culture & Benefits

Competitive compensation including equity.
Inclusive healthcare package.
Mentorship and support for professional growth including event attendance.
Flexible time off policies.
Work from home equipment and budget provided.