TL;DR

Fraud Operations Analyst (Finance): Monitor and investigate suspicious transactions and user behaviors to prevent fraud in a fintech environment with an accent on real-time transaction review, data analysis, and collaboration with cross-functional teams. Focus on designing and improving fraud detection systems, handling escalations, and maintaining high service levels in a fast-paced setting.

Location: Remote (Türkiye)

Salary: $1500 - $1800 USD per month

Company

%hirify_global% is a fintech company revolutionizing the shopping experience with interest-free installment plans and innovative payment solutions.

What you will do

Monitor real-time transactions and customer behaviors flagged for fraud and abuse for manual review.
Investigate transactions using internal policies to determine fraud status.
Analyze account patterns through data analysis and understand fraud systems and tools.
Research fraud trends to contribute to machine learning models and detection systems.
Collaborate with analysts, data scientists, and engineers to improve fraud prevention mechanisms.
Maintain or exceed service level agreements for timely case resolution and handle escalations professionally.

Requirements

Must be able to work one of the specified shifts full-time (Sunday-Thursday or Tuesday-Saturday, Turkish time).
Bachelor's degree and minimum 1 year experience in fraud investigation.
Strong analytical, problem-solving, and communication skills.
Ability to work independently after training and handle multitasking.
Minimum GPA of 3.5 out of 4.0.
English proficiency at least B2 level.

Nice to have

Experience in fintech, payments, lending, banking, or financial institutions.
Knowledge of SQL, Python, R, or SAS for data processing and analytics.
Graduate degree in statistics, math, finance, economics, or related field.

Culture & Benefits

Work remotely from Türkiye.
Dynamic, fast-paced environment with career advancement opportunities.
High standards and focus on delivering quality results.
Collaborative and innovative team culture.