TL;DR

AI Deployment Specialist (AI): Implementing %hirify_global%’s suite of AI tools to enhance customer support experiences with an accent on driving product adoption and customer success. Focus on collaborating with various teams to meet complex customer objectives and exceed performance indicators.

Location: Hybrid (Chicago, Illinois)

Salary: $108,000 - $129,000

Company

%hirify_global% is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

Act as the main product expert during customer deployments of Fin AI Agent.
Partner with Professional Services, Sales, and Customer Success teams to enhance client experiences.
Facilitate discovery of customer objectives and translate them into deployment plans.
Work closely with Project Managers and AI Agent Engineers to execute deployment tasks.
Drive product adoption of AI features through tailored customer service strategies.
Collaborate with Customer Support and R&D teams to resolve issues and provide product feedback.

Requirements

6+ years of work experience, with 4+ years in a customer-facing role.
Genuine interest in the work and a positive attitude.
Passion for learning, technology, and problem-solving.
Ability to simplify complex topics for customers.
Comfortable working with customers via video calls.
Adaptability to constant change and experimentation.

Nice to have

Experience training on software or with other SaaS products.
Experience with AI Agents or Large Language Models.
Background in Customer Success, Support, or Consulting.
Examples of self-started projects with measurable success.
Experience with RESTful API Integrations.

Culture & Benefits

Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off policy.
Paid Parental Leave Program.
401k plan & match.
Fun events for employees and their families.