TL;DR

Customer Support Specialist: Providing customer advocacy and technical support for a SaaS platform with an accent on product education and customer success. Focus on solving customer issues, collaborating with global teams, and working overnight shifts.

Location: Remote (India)

Company

%hirify_global% is a leading integrated customer communications and intelligence platform trusted by over 20,000 companies worldwide, offering AI-powered insights and seamless CRM integrations.

What you will do

Advocate for customers by identifying, solving, escalating, and advising on their questions and concerns.
Collaborate with a global support team in a fast-growing, multicultural environment.
Support customers to help them run their teams efficiently.
Engage in continuous learning and career development opportunities within the company.
Work overnight shifts to provide timely support.

Requirements

Location: Must be based in India and able to work overnight shifts.
Bilingual in English with excellent written and verbal communication skills.
At least 1 year of experience in SaaS B2B customer support.
Technical aptitude to understand and explain technical concepts.
Strong time management and multitasking abilities.
Ability to work in an international and multilingual remote/hybrid environment.

Nice to have

Curiosity and passion for helping others.
Empathy and creativity in customer interactions.

Culture & Benefits

Work-life balance and a fast-learning, entrepreneurial environment.
Multicultural team with 45+ nationalities.
Competitive salary package and benefits.
Strong emphasis on diversity, equity, and inclusion.