Aftermarket Engineering Manager

TL;DR

Aftermarket Engineering Manager: Managing and scaling day-to-day aftermarket operations for EV battery packs and energy storage systems with an accent on service quality, spare parts planning, reverse logistics, and compliance. Focus on driving operational KPIs, coordinating hazardous shipments, and leading a team to ensure uptime and cost control.

Location: Manteno, Illinois, USA

Salary: $120,000 - $150,000 USD

Company

hirify.global is a global green energy company innovating in electric vehicle and energy storage technologies with manufacturing and R&D centers worldwide.

What you will do

• Run daily service operations including dispatch, remote diagnostics, and escalation while driving KPIs such as uptime, FTF, MTTR, and customer satisfaction.
• Build and maintain PFEP/S&OP processes, manage parts BOM accuracy, and oversee 3PL performance and spare parts availability.
• Execute return-to-provider (RTP) programs and hazardous shipments with full chain-of-custody and documentation compliance.
• Coordinate repair, remanufacturing, and recycling flows with approved partners ensuring readiness for extended producer responsibility (EPR) programs.
• Own operational reporting, warranty claim execution, cost tracking, and lead continuous improvement and root cause analysis actions.

Requirements

• Must be located in or able to work onsite in Manteno, Illinois, USA.
• Bachelor’s degree in Engineering, Supply Chain, Operations, or related field.
• 6+ years experience in aftermarket or service operations in EV battery, ESS, or automotive sectors; 2+ years leading technicians or vendor teams.
• Knowledge of Li-ion battery packs, PFEP/S&OP, 3PL scorecards, CMMS/CRM workflows, and hazmat logistics (DOT/IATA UN3480/3481).
• Strong safety and compliance mindset with proven KPI ownership and ability to travel up to 40%.

Nice to have

• Lean/6σ Green Belt or equivalent continuous improvement training.
• BI tools experience (Power BI, Tableau, SQL).
• Experience with battery remanufacturing, recycling, or state EPR programs.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Challenging and exciting work environment focused on green energy innovation.
• Opportunities for career growth and advancement.