TL;DR

Customer Success Manager (SaaS): Drive customer value by working directly with auto repair shop owners to maximize their use of a cloud-based shop management platform with an accent on customer relationship building, sales support, and escalation management. Focus on managing a large book of business, fostering growth opportunities, and advocating for customer needs.

Company

%hirify_global% is a market-leading SaaS provider offering cloud-based auto repair shop management software focused on helping shop owners grow and manage their businesses efficiently.

What you will do

Drive customer value by maximizing platform usage and helping customers achieve their goals.
Build and maintain strong relationships with customers to identify growth opportunities.
Manage customer escalations and ensure timely resolution.
Maintain an active pipeline of expansion opportunities to meet sales quotas.
Support sales efforts by assisting with demos and showcasing product value.
Advocate for customer needs and feature requests within the company.

Requirements

Fluency in both French and English with professional communication skills.
8-24 months experience in a software company, preferably SaaS and SMB focused.
Experience in sales, including demoing and closing opportunities.
Strong organizational skills to manage a large book of business.
Proven track record of success in previous roles.
Passion for customer satisfaction and helping others.

Culture & Benefits

Comprehensive health plan with significant employer contributions.
Unlimited paid time off supporting work-life balance.
Monthly meal stipend to assist with expenses.
Employee recognition platform with rewards.
Career development opportunities and internal mobility.
Collaborative and inclusive people-first culture.