TL;DR

Content Writer (SaaS): Planning, writing, and maintaining documentation in %hirify_global%’s Help Center with an accent on customer-facing content and self-serve support. Focus on optimizing content for discovery and performance using SEO and AIO best practices.

Location: Hybrid (San Francisco, California, New York, New York)

Company

%hirify_global% helps you build beautiful tools for your life’s work, providing a seamless platform for teams to connect docs, notes, projects, and more.

What you will do

Apply and enforce written voice and tone across %hirify_global%'s product documentation.
Write, publish, and maintain Help Center documentation.
Utilize CX metrics to improve self-help documentation.
Collaborate with cross-functional teams to ensure content accuracy.
Monitor site traffic and optimize user experience.
Coordinate localization of Help content.

Requirements

3+ years of technical writing experience.
Experience in help center content development.
Metrics-driven approach to recommendations.
Proactive program and project management skills.
Ability to distill complex concepts into clear documentation.
Understanding of product-led SaaS companies.

Nice to have

Knowledge of %hirify_global% as a product.
Experience at a high-growth SaaS company.
Content writing for both external and internal audiences.
Experience with Contentful, Amplitude.