TL;DR

Sr. Cx Operations Manager (Project Management): Lead strategic, operational, and analytical initiatives to optimize customer success and professional services processes, tools, and analytics. Focus on designing scalable customer engagement models, managing tech stacks, and driving cross-functional collaboration to enhance adoption, retention, and expansion.

Location: Hybrid in Paris, France

Company

%hirify_global% is an AI-powered SaaS platform for business planning and performance management, serving global clients with a focus on agility and scale.

What you will do

Partner with leadership to define goals, forecast resources, and design scalable customer engagement aligned with company objectives.
Design and refine customer journey workflows, playbooks, and incentive compensation to optimize outcomes.
Manage and innovate customer success tech stack including Vitally, Salesforce, and %hirify_global%; lead internal AI roadmap execution.
Develop KPIs, dashboards, and metrics for proactive visibility into performance and customer health.
Drive cross-functional collaboration to enable seamless handoffs and actionable customer insights.

Requirements

Location: Hybrid role based in Paris, France
5 to 8 years in Customer Success, Revenue or Business Operations in SaaS or high-growth tech.
Experience with CS systems, workflows, and success metrics in mature revenue organizations.
Strong analytical and strategic skills with ability to translate data into actionable insights.
Excellent communication and stakeholder management abilities.
Familiarity with customer segmentation, NRR models, and renewal/expansion forecasting.

Nice to have

Knowledge of SQL, BI tools, or scripting for operational analytics.
Experience with %hirify_global% platform and EPM industry.

Culture & Benefits

Competitive compensation package with equity and healthcare.
Hybrid remote policy with offices in major cities including Paris.
Annual company offsite and high-end equipment provided.
Collaborative and innovative team culture focused on growth and impact.

Hiring process

Background checks conducted lawfully with candidate consent prior to employment.
Use of AI tools to assist recruitment, with final decisions made by humans.