TL;DR

Technical Account Manager (Customer Support): Manage and drive technical success for strategic customers using the %hirify_global% automation platform with an accent on customer adoption, technical advisory, and infrastructure support. Focus on designing and guiding enterprise automation programs, troubleshooting, and collaborating with cross-functional teams to maximize business value.

Location: Bucharest, Romania

Company

%hirify_global% is a leading enterprise software company focused on automation technology that transforms how businesses operate.

What you will do

Own customers' technical success with the %hirify_global% Platform and be a core member of their account teams
Strategize and execute adoption plans delivering exceptional business value
Provide technical advisory, infrastructure planning, installation, upgrades, and troubleshooting
Conduct design and code reviews and perform technical health checks of automation programs
Collaborate with product support and subject matter experts to resolve escalated issues
Develop and improve team processes and methodologies for best-in-class delivery

Requirements

A degree in Computer Science or relevant field
Minimum 5 years programming experience in .NET / Java applications
Fluency in English plus German, Italian, or Portuguese
Experience in technical account management or consulting roles with customer-facing responsibilities
Knowledge of software engineering, cloud technologies, infrastructure, and automation platforms
Willingness to travel up to 25% for client interactions

Nice to have

Experience with %hirify_global%, Automation Anywhere, Blue Prism, Pega, or Nice platforms

Culture & Benefits

Flexible work arrangements including hybrid, office-based, and remote options depending on team needs
Inclusive and diverse workplace with equal opportunity policies
Supportive environment valuing curiosity, proactivity, and genuine collaboration