TL;DR

Technical Service Delivery Manager: Managing and ensuring high-quality IT service delivery aligned with business needs, including incident, problem, and change management. Focus on driving continuous improvement, technical leadership in IT infrastructure, and managing infrastructure projects with an emphasis on stakeholder collaboration and compliance.

Location: Ipswich, United Kingdom

Company

%hirify_global% is the world’s leading provider of integrated shipping and offshore services, offering global reach and local expertise to an international client base.

What you will do

Ensure high-quality IT service delivery aligned with business needs and SLAs, managing incident, problem, and change management processes.
Act as key contact for internal teams and external clients, driving service reviews and continuous improvement initiatives.
Provide technical leadership in cloud, network, server, and data centre operations with hands-on IT infrastructure experience.
Oversee and manage infrastructure-related projects using Agile or traditional methodologies.
Collaborate with business stakeholders to analyse IT service gaps and propose aligned solutions.
Identify and implement service improvements, automation, and efficiency measures.
Ensure IT services comply with security, compliance, and governance requirements.

Requirements

Location: Must be able to work onsite in Ipswich, UK, with travel across UK and global offices.
Strong background in IT infrastructure including servers, networking, cloud, virtualisation, storage, and security.
Deep understanding of ITIL frameworks; ITIL certification is desirable.
Experience managing IT infrastructure projects with Agile, Waterfall, or hybrid methodologies; PMP, PRINCE2, or equivalent certification is an advantage.
Ability to translate business requirements into technical solutions and perform process mapping and gap analysis.
Strong analytical and problem-solving skills with excellent communication and leadership abilities.