TL;DR

Manager Billing Operations: Lead and build a high-performing billing and cash collection team ensuring accurate, efficient global billing processes. Focus on operational excellence, automation, AI integration, and cross-functional collaboration to optimize order-to-cash workflows and billing infrastructure.

What you will do

Build, coach, and develop a billing and cash collection team aligned with company strategy.
Manage global billing operations, customer invoice processing, concessions, and disputes.
Collaborate cross-functionally with Finance, RevOps, Product, and Customer Support teams.
Influence and support billing systems roadmap and integrations (Salesforce, Stripe, Tesorio).
Drive continuous process improvements and AI-enabled automation in billing and AR operations.
Oversee financial reconciliations, KPI reporting, and governance compliance including audits.

Requirements

7+ years experience in billing operations or order-to-cash with 3+ years managing teams.
Strong expertise in team leadership, dispute resolution, and collaboration with Deal Desk and Accounting.
Deep understanding of subscription and usage-based billing models and related systems.
Excellent analytical, reporting, and stakeholder communication skills.
Experience in high-growth global SaaS environments and process automation including AI tools.
Ability to translate company strategy into operational tasks and manage complex cross-functional initiatives.

Culture & Benefits

Competitive salary and equity in a fast-growing startup.
Hybrid work policy with minimum three days in office per week.
Comprehensive health, dental, and life insurance benefits.
Flexible paid time off and parental leave policies.
Supportive, open, and diverse work culture focused on collaboration and inclusion.
Regular compensation reviews and various employee perks including meals and cycle-to-work scheme.