TL;DR

Customer Success Manager (Public Sector): Manage and grow high-value public sector accounts with an accent on strategic planning, executive alignment, and cross-functional collaboration. Focus on driving customer retention, expansion, and aligning security and compliance outcomes with mission needs.

Location: Remote U.S.

Salary: $174,000–$205,000

Company

%hirify_global% helps businesses continuously monitor and prove security compliance through its AI-powered Trust Management Platform, focusing on government agencies and vendors.

What you will do

Manage high-touch public sector accounts as the primary client advocate and success owner.
Coordinate cross-functionally with Product, Engineering, Security, and Legal teams for onboarding and implementation.
Serve as a trusted advisor aligning %hirify_global%’s roadmap with customer mission and compliance priorities.
Co-build and execute multi-year account plans with Public Sector Account Managers.
Lead executive business reviews to reinforce value delivery and strategic alignment.
Identify and mitigate churn risks while uncovering expansion opportunities using data insights.
Advocate for public sector customers influencing product roadmap and support models.
Travel monthly for onsite client visits and strategic planning.

Requirements

Must have 8+ years of customer success experience including public sector roles.
Proven success managing high-value federal and enterprise accounts.
Deep knowledge of public sector procurement and compliance frameworks (FedRAMP, FISMA, NIST, CMMC).
Strong executive presence and communication skills with senior public officials.
Expertise in SaaS and GRC solutions with risk management advisory experience.
Ability to quantify business value through ROI and performance metrics.

Nice to have

Experience driving customer success through IT modernization and cloud adoption.
Track record of cross-functional influence and collaboration.
Strong analytical and storytelling skills using data-driven insights.
Experience advocating for public sector customers in advisory boards or industry groups.

Culture & Benefits

Industry-competitive compensation with equity and 401(k) matching.
100% covered medical, dental, and vision benefits including dependents.
16 weeks fully-paid parental leave for all new parents.
Health & wellness and remote workplace stipends.
Flexible work hours and location with open PTO policy.
11 paid US holidays and offices in SF, NYC, London, Dublin, and Sydney.