TL;DR

Trust and Safety, Fraud and Abuse Analyst Intern (Hybrid): Assisting in developing user-facing risk monitoring processes and managing account activity escalations with an accent on collaboration with engineering teams and legal departments. Focus on investigating fraud and abuse policies, responding to escalations, and maintaining internal knowledge libraries.

Location: Hybrid (San Francisco, New York)

Company

%hirify_global% helps you build beautiful tools for your life’s work, providing a seamless platform for teams to connect docs, notes, projects, and more.

What you will do

Help develop user-facing risk monitoring processes and manage account activity escalations.
Work with Engineering teams to build better account review and moderation tools.
Investigate and implement fraud & abuse policy & operations with Legal and Security.
Respond to high priority customer and internal escalations related to account access.
Create and maintain internal knowledge libraries and contribute to user-facing content.

Requirements

Clear communicator with strong analytical, investigative, and problem-solving skills.
Familiar with risk assessment techniques and comfortable doing independent research.
Ability to balance user expectations while adhering to security policies.
Familiar with SQL or other query-based languages.