TL;DR

Account Manager II (AI): Managing and growing client relationships while ensuring their needs are met with an accent on digital marketing and account management. Focus on cultivating robust client relationships, identifying upsell opportunities, and collaborating with cross-functional teams.

Location: Remote

Company

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs.
Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
Partner with cross-functional teams to resolve client concerns.
May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals.

Requirements

Bachelor’s Degree or Equivalent SaaS Experience required 2-4 Years of Digital Marketing/ Account Management experiences
Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
Experience working with and or ability to learn the use of various CRM Systems
Working Knowledge of the following applications strongly preferred - Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
Ability to pass a pre-employment background check