TL;DR

Solutions Engineer (SaaS): Collaborate with sales, product, and engineering teams to deliver tailored AI-powered customer service solutions and lead technical discovery and pre-sales engagements. Focus on designing Proof of Concepts, addressing enterprise security and compliance, and driving customer success in complex sales cycles.

Location: Hybrid with offices in San Francisco, Chicago, Dublin, London, and Sydney; must be able to travel up to once a month.

Company

%hirify_global% is an AI Customer Service company providing advanced AI-powered solutions trusted by nearly 30,000 global businesses to transform customer experiences.

What you will do

Lead technical discovery sessions to understand complex customer needs and align solutions.
Deliver pre-sales presentations articulating technical strengths and business value.
Design and deliver tailored Proof of Concepts for enterprise environments.
Respond to RFPs and address security, compliance, and scalability questions.
Collaborate cross-functionally to represent customer feedback in product planning.
Drive continuous improvement of Solutions Engineering processes and team growth.

Requirements

Minimum 6 years experience as Solutions Engineer or Architect supporting Medium/Enterprise SaaS.
Strong technical acumen with experience in technical discovery and enterprise presentations.
Experience with APIs, integrations, and managing POCs and RFPs.
Experience selling AI or highly technical products or strong curiosity about AI.
Excellent communication skills and ability to travel monthly for client meetings.
Ability to work in a hybrid model with presence in office at least three days per week.

Nice to have

Experience with Salesforce Service Cloud, Zendesk, Service Now, or other Helpdesk platforms.

Culture & Benefits

Collaborative and innovative work environment with direct impact on enterprise customers.
Opportunities for professional development and growth.
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off and paid parental leave.
401k plan with match and in-office bicycle storage.