TL;DR

Senior Customer Success Manager (Public Sector): Manage and grow a portfolio of public sector and union accounts, ensuring successful implementation and adoption of mental health SaaS solutions with an accent on compliance, stakeholder engagement, and measurable program outcomes. Focus on navigating complex procurement processes, building trusted partnerships, and driving revenue growth in regulated environments.

Location: Fully remote (US-based preferred) with approximately 15% travel required

Salary: $106,400 - $138,400

Company

%hirify_global% is a mental health technology company partnering with over 450 companies globally, including Fortune 500 clients, to provide personalized mental healthcare solutions.

What you will do

Serve as product expert and advocate for public sector and union accounts including municipalities, state agencies, and education systems.
Build trusted partnerships with government HR leaders, union representatives, and consultants to drive engagement and retention.
Navigate procurement and compliance requirements unique to the public sector.
Demonstrate program impact through data-driven insights and customer success metrics.
Manage full customer lifecycle from implementation to renewal focusing on adoption and outcomes.
Collaborate cross-functionally with product, clinical, and operations teams to support customers.

Requirements

Minimum 5 years experience in customer success, account management, or related roles within public sector, education, or union organizations.
Experience managing complex accounts with multiple stakeholders and long procurement cycles.
Proficiency with SaaS platforms and understanding of government contracting and privacy compliance.
Ability to use data visualization to present key findings and customer satisfaction.
Passion for transforming the U.S. mental healthcare system.
Willingness and ability to travel approximately 15% of the time.
Bachelor’s degree or higher preferred.

Culture & Benefits

Health, dental, and vision benefits starting on day one with HSA and FSA plans.
Employer 401(k) match up to 2% for retirement planning.
Paid time off including vacation, sick leave, and company holidays.
Parental leave up to 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
Access to mental health, weight management, fertility care, fitness, mindfulness, and childcare support programs.
Up to $1,000 professional development reimbursement annually and $200 donation matching.