TL;DR

Customer Solutions Engineer (SaaS): Supporting customers through various channels while managing technical issues and enhancing documentation with an accent on building technical expertise across dbt Cloud. Focus on problem-solving, communication, and customer experience.

Location: Remote (UK)

Company

%hirify_global% is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

What you will do

Support customers through diverse channels: tickets, email, and video.
Build and deepen your technical expertise across all facets of dbt Cloud.
Take ownership of customer challenges, from initial troubleshooting to resolution.
Enhance our documentation, ensuring it’s both technically accurate and easily understood.
Proactively seek out professional development opportunities.

Requirements

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts.
Exceptional written and verbal communication skills.
A genuine drive for solving problems and helping others.
Prior experience in roles that merge the technical with the client-facing.

Nice to have

Hands-on experience with YAML or JSON structures.
Proficiency with monitoring and analytics tools like Datadog or LogicMonitor.
Practical experience with dbt.

Culture & Benefits

Unlimited vacation time with a culture that actively encourages time off.
Healthcare: A monthly allowance included in your paycheck.
Generous paid parental leave.
Flexible monthly stipends for various needs.

Hiring process

Interview with a Talent Acquisition Partner.
Interview with Hiring Manager.
Technical Task and Interview with Manager.