TL;DR

Senior Customer Value Manager (Edtech): Drive end-to-end customer value and retention for subscription-based ed-tech products with an accent on retention frameworks, data-driven insights, and AI-powered automation. Focus on designing retention strategies, leading a team, and collaborating cross-functionally to boost lifetime value and engagement.

Location: Remote with candidates based in Malaysia, United Kingdom, or India

Company

%hirify_global% is a product company focused on ed-tech and software solutions.

What you will do

Lead a team to analyze behavioral data and develop retention strategies for subscription products.
Design and implement retention frameworks, dashboards, and AI-driven tools to optimize customer value.
Collaborate with Product and Marketing teams to launch targeted campaigns and lifecycle initiatives.
Conduct customer research through surveys and interviews to validate hypotheses and prioritize initiatives.
Mentor team members, set OKRs, and remove execution barriers to foster a culture of experimentation.
Present data-driven insights and competitive benchmarking to stakeholders and executives.

Requirements

Location: Candidates must be based in Malaysia, United Kingdom, or India.
Work format: Remote position.
5-7 years of experience in product management, preferably in tech or education industries.
Bachelor's degree in Business, Computer Science, or related field.
Proven leadership and mentoring experience within product management teams.
Experience with data analytics tools (Metabase, Looker) and lifecycle automation platforms (Braze, Airship, Iterable).

Nice to have

Product management certification such as Certified Scrum Product Owner.

Culture & Benefits

Equal opportunity employer committed to diversity and inclusion.
Remote work flexibility.
Focus on growth mindset and continuous learning.