TL;DR

Senior Customer Reliability Engineer: Provide senior-level technical support and reliability engineering for cloud security and container management solutions with an accent on Kubernetes, Linux, and cloud provider services. Focus on troubleshooting, escalation management, and knowledge base development to ensure customer success and system reliability.

Location: Hybrid in San Jose, United States

Company

%hirify_global% is a leading cloud security company known for Falco, the open standard for cloud threat detection, trusted by over 60% of the Fortune 500.

What you will do

Provide senior-level technical support and troubleshooting for customer issues.
Collaborate with development teams on escalations, bugs, and feature requests.
Create and maintain training materials and knowledge base articles.
Document bugs and enhancement requests through reproduction and triage.
Participate in on-call rotations and manage high-touch escalation accounts.

Requirements

Location: Based in or near San Jose, United States (hybrid work format)
3+ years experience in senior technical support or escalation roles in container, cloud management, or cloud security.
Master-level Kubernetes and Linux skills.
Proficiency in scripting languages such as Bash, Shell, or Python.
Knowledge of major public cloud providers (AWS, Azure, GCP, Oracle, IBM Cloud).
Fluent English language skills required.

Nice to have

Experience with Cassandra, ElasticSearch, Postgres, and Kafka.
Familiarity with systems management technologies and PaaS tools.
Application integration experience.

Culture & Benefits

Extra days off for well-being.
Mental health support via Modern Health app.
Competitive compensation package.