TL;DR

Senior Solutions Engineer (SaaS): Driving complex technical sales processes and building tailored solutions for incident management platform customers with an accent on technical expertise, customer collaboration, and sales strategy development. Focus on leading proof of concepts, integrating platform capabilities, and enabling customer success through bespoke implementation plans.

Location: Remote (US), New York

Salary: $160000–$180000

Company

Leading all-in-one incident management platform helping teams respond fast and reduce downtime, trusted by companies like Netflix and Airbnb.

What you will do

Be a founding member of the Solutions Engineering team
Collaborate closely with Sales, Customer Success, and Product teams to understand customer needs and develop sales strategies
Develop deep technical knowledge of the platform and integration possibilities
Plan and lead proof of concepts to demonstrate platform effectiveness
Identify and improve sales process gaps and create enablement collateral
Guide customers through post-sales implementation and rollout plans

Requirements

Must have proven experience in a similar role, preferably in SaaS
Strong communication skills to explain complex topics clearly to technical and non-technical audiences
Curious and eager to learn about technology, incident management, and customer needs
Experience managing complex technical sales and collaborating with customers on solution design
Ability to work autonomously in a fast-paced startup environment

Culture & Benefits

Market-leading private medical insurance
Generous parental leave and annual leave/PTO
First Friday of the month off
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k