TL;DR

Customer Success Specialist (Advertising): Managing and growing customer relationships to ensure successful adoption of %hirify_global%'s AI-powered ecommerce platform with an accent on Amazon advertising and ecommerce marketing budget management. Focus on driving profitable revenue growth, deep data analysis, and collaboration with cross-functional teams to optimize client advertising performance.

Location: Bengaluru, India (Onsite)

Company

%hirify_global% provides an AI-powered digital commerce platform that helps leading brands optimize ecommerce marketing, supply chain, and sales operations globally.

What you will do

Plan and manage joint success plans aligned with customer needs.
Provide expert training, support, and troubleshooting on the %hirify_global% platform.
Manage clients' advertising budgets and drive growth on Amazon and other marketplaces.
Perform deep data analysis to answer strategic client questions and drive action.
Collaborate with internal teams to influence product features and improvements.
Coordinate customer service requests with technical and engineering teams.

Requirements

Location: Must be based in Bengaluru, India
Bachelor's degree in Business, Marketing, Communication, Economics or related field.
5+ years professional experience including 4+ years in media/advertising consulting roles.
Experience managing large ecommerce marketing budgets on Amazon and other platforms.
Strong analytical skills with advanced Excel proficiency.
Excellent communication skills and experience working with senior executives.

Nice to have

Experience with omnichannel platforms like Walmart and Instacart.
Knowledge of Amazon marketing tools (AMS, AMG, AAP).
Track record of retaining and renewing enterprise SaaS customers.

Culture & Benefits

Equal opportunity employer valuing diversity and inclusion.
Leadership principles emphasizing customer obsession, innovation, ownership, and teamwork.