Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Leading customer's journey, leveraging expertise and deep industry insights to unlock the full potential of products and directly drive business transformation. Focus on maximizing value, recommending tailored solutions, and driving best practices for product utilization.

Location: Japan, Tokyo

Company

hirify.global is a global company redefining the future of cybersecurity.

What you will do

• Drive product adoption beyond basic features to help customers achieve specific business outcomes.
• Recommend specific, tailored solutions to help customers achieve their desired results.
• Take direct responsibility for identifying and closing expansion opportunities within assigned accounts.
• Ensure the adoption of industry best practices for product utilization.
• Handle escalations and coordinate across various departments, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support.

Requirements

• 5+ years of experience in Sales, Pre-sales, or Customer Success (CSM) with a proven track record of building long-term client relationships and handling complex negotiations.
• Solid understanding of IT systems, software architecture, or SaaS business models.
• English Proficiency (Intermediate or above): Ability to read, write, and communicate effectively with global teams and comprehend technical documentation.

Nice to have

• Knowledge of security products or business processes within the cybersecurity sector.
• Hands-on experience in managing contract renewals, customer retention, upselling, cross-selling, and churn prevention strategies.

Culture & Benefits

• Dynamic workforce where everyone is encouraged to bring their authentic selves to work.
• Variety of social programs.
• Flexible work hours.
• Family-friendly benefits.
• Medical, Dental and Vision Coverage.
• Paid Time Off and Paid Parental Leave.