TL;DR

Technical Account Manager (AI): Manage and drive successful adoption of an AI-powered physical security platform for Fortune 500 enterprise customers with an accent on technical implementation, customer onboarding, and product integration. Focus on guiding complex enterprise projects, ensuring customer success, and leveraging AI and networking technologies.

Location: Hybrid, Redwood City, United States

Salary: $130,000 - $160,000

Company

%hirify_global% is a Series B AI-powered physical security platform company backed by top investors, serving leading enterprises including Fortune 500 firms.

What you will do

Own customer success from contract signature through renewal, defining goals and KPIs with stakeholders
Drive technical implementation, product configuration, onboarding, training, and deployment
Become an expert on %hirify_global% platform, networking, cloud infrastructure, and AI/ML technologies
Capture and communicate customer feedback to improve products and services
Engage business leaders to identify expansion opportunities
Collaborate with marketing for customer references and case studies
Travel up to 30%

Requirements

7+ years in customer-facing roles such as Technical Account Management or Customer Success in enterprise SaaS or startups
Basic knowledge of L2 switching, VLANs, and Linux networking
Strong program and project management skills in complex enterprise environments
Excellent interpersonal, communication, and presentation skills
Basic understanding or interest in machine learning and artificial intelligence
Self-motivated, proactive, and flexible team player with high integrity

Culture & Benefits

Stock options and opportunity to share in company growth
Comprehensive health and welfare benefits including medical, dental, vision, life insurance, and 401k plan
Flexible time off including winter break
Latest technology and swag delivered to your door
Engaging team culture with social activities and events