TL;DR

Customer Service Representative: Providing customer support and acting as the key contact for customer success across regions with an accent on customer-centric communication, research support, and cross-team collaboration. Focus on managing customer satisfaction, gathering feedback to improve products, and supporting strategic market initiatives.

Location: Hybrid in Bangalore, India

Company

%hirify_global% empowers investors, advisors, and C-suite executives with private market insights using a platform combining human curation and GenAI, serving top global M&A houses and advisories.

What you will do

Provide empathetic and professional customer support, resolving queries effectively.
Gather and structure customer feedback to inform product improvements.
Support research functions in vetting and preparing investor portfolio coverage.
Engage proactively with clients to support strategic initiatives.
Collaborate across teams to enhance end-user experience quality.
Utilize CRM and customer service tools to monitor KPIs and optimize workflows.

Requirements

Location: Must be able to work hybrid in Bangalore, India
At least 4 years of client-facing or research experience, ideally in PE/M&A industry.
University degree from a leading institution.
Customer-first mindset with strong communication and organizational skills.
English fluency required.
Flexibility to work rotational shifts including night shifts (06:00 AM to 03:00 PM IST).

Nice to have

Experience with customer-centric approaches.
Experience in PE/M&A industry.
Experience with company research.

Culture & Benefits

Flexible work environment with freedom.
Competitive compensation plus night and weekend shift allowances.
Supportive and collaborative team culture.
Fast-growing, well-funded company with global aspirations.
Company-wide outings and events.