TL;DR

Workforce Management Lead (Fintech): Driving forecasting and capacity planning within Compliance Operations with an accent on optimizing staffing and enhancing performance management. Focus on collaborating with cross-functional teams and utilizing data analysis to inform strategic decisions.

Location: Must be based in the US

Salary: $135,800—$245,400 USD

Company

%hirify_global% builds technology to increase access to the global economy.

What you will do

Develop and implement capacity plans and staffing models for Compliance Operations.
Forecast, schedule, and optimize staffing across compliance work streams.
Lead projects to create daily dashboard reporting for performance management.
Collaborate with cross-functional teams to improve forecasting models.
Partner with vendor management teams to meet KPIs and service level agreements.
Analyze performance trends using statistical methodologies and BI tools.

Requirements

8+ years of experience in Workforce Management or Strategic Workforce Planning.
5+ years of people management experience.
Expertise in forecasting and capacity planning.
Moderate knowledge of KYC, AML, and Sanctions compliance.
Proficiency in spreadsheet tools like Google Sheets and Excel.
Strong communication skills for reporting to senior management.