TL;DR

Customer Success Manager (AgeTech): Guiding clients through onboarding to long-term success with an accent on building trusted relationships and optimizing client experiences. Focus on proactive engagement, process improvement, and translating complex technology into clear business outcomes.

Location: Hybrid in Toronto, Ontario

Company

A mission-driven company reshaping the future of wellness technology.

What you will do

Serve as the main point of contact for clients focused on safety, wellbeing, and independence.
Act as a long-term strategic partner, supporting clients with best practices and tailored success plans.
Manage end-to-end onboarding, ensuring clients experience a smooth rollout.
Drive proactive engagement through value-based communication.
Monitor account health and performance metrics to identify growth opportunities.
Collaborate with Product and Sales teams on renewal and expansion discussions.

Requirements

Experienced in customer success, account management, or client operations.
Confident working directly with clients across multiple levels of an organization.
Skilled at balancing relationship management with results.
Clear communicator who can translate technical concepts into meaningful value.
Comfortable collaborating cross-functionally with Sales, Product, and Operations teams.
Experience in AgeTech, healthcare, or wellbeing technology is an asset.