TL;DR

Senior Customer Success Manager: Managing a portfolio of strategic enterprise accounts to drive customer value realization and foster strong partnerships with an accent on customer experience fundamentals and cross-functional collaboration. Focus on orchestrating internal resources, delivering Quarterly Business Reviews, and driving product adoption and customer advocacy.

Location: Remote within the USA, specifically Massachusetts, Washington D.C., Pennsylvania, North Carolina

Salary: $98,200 - $182,400

Company

%hirify_global% empowers organizations worldwide with AI-powered Experience Orchestration platforms to improve customer and employee experiences, driving loyalty, growth, and operational efficiency.

What you will do

Lead a portfolio of strategic accounts as the primary point of contact and trusted advisor.
Coordinate collaboration between Professional Services, Support, Product, and Sales teams.
Conduct Quarterly Business Reviews to demonstrate value delivery and growth opportunities.
Develop and execute customer success plans aligned with client business objectives.
Identify and resolve customer needs through cross-functional partnerships.
Monitor customer health metrics and drive adoption of solutions.

Requirements

Must be located in the USA regions specified (Massachusetts, Washington D.C., Pennsylvania, North Carolina).
6+ years of Customer Success Management experience.
Bachelor’s degree in business management or related field.
Proven experience managing enterprise customer relationships and delivering executive presentations.
Strong business acumen and stakeholder management skills.
Proficiency with CRM systems and customer success platforms.
Travel up to 30%.

Nice to have

Experience with AI-powered platforms and customer experience orchestration.

Culture & Benefits

Medical, Dental, and Vision Insurance with Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off plus 10 paid holidays.
401(k) matching program.
Adoption Assistance and Fertility treatments.