Manager Customer Onboarding (SaaS)

TL;DR

Manager Customer Onboarding (SaaS): Leading and managing a team to deliver efficient and scalable customer onboarding processes tailored to different segments. Focus on developing onboarding strategies, collaborating cross-functionally, and improving customer satisfaction and adoption metrics.

Location: Remote (US), Houston

Company

hirify.global is a cloud-based platform that helps auto repair shops run smarter, grow faster, and serve customers better by simplifying operations and fostering industry innovation.

What you will do

• Lead and manage a team of Customer Onboarding Managers to ensure high customer satisfaction and time-to-value.
• Develop and implement scalable onboarding processes tailored to customer segments.
• Collaborate with sales, product, customer success, and support teams for a cohesive customer journey.
• Monitor feedback and onboarding metrics to continuously improve the experience.
• Conduct training sessions to keep the onboarding team updated on product changes and best practices.
• Identify upsell opportunities and manage customer expectations during onboarding.

Requirements

• Must have 3+ years experience in customer success or account management within SaaS.
• Strong leadership skills with team management experience.
• Excellent communication and interpersonal skills.
• Proficiency in CRM and project management tools.
• Data-driven mindset with analytical problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.

Culture & Benefits

• Flexible remote work with competitive base salaries.
• Generous paid time off and comprehensive health benefits including medical, dental, and vision.
• 401(k) plan with employer match and wellness allowances.
• Support for continuing education and home office setup bonus.
• Inclusive and ethical work environment with a focus on employee well-being.