TL;DR

Customer Support Associate: Delivering excellent customer service and support for air freight and logistics digitalization with an accent on customer relationship management and issue resolution. Focus on advocating for customers, improving user experience, and contributing to the development of the support function.

Location: Remote within Southern or Eastern Europe (Greece, Bulgaria, Romania)

Company

%hirify_global% is a fast-growing Series B startup pioneering the digitalization of air freight and logistics, backed by leading Venture Capital firms.

What you will do

Support customers and partner airlines via email, live chat, and phone.
Build and maintain relationships with customers and partners.
Advocate for customers and represent their voice within the organization.
Collaborate with Product and Airline Partnerships teams to enhance user experience.
Contribute to continuous improvement of the customer support function.

Requirements

Must be located in Southern or Eastern Europe (Greece, Bulgaria, Romania).
Service mindset with empathy and strong listening skills.
Excellent written and verbal communication skills with attention to detail.
Previous experience in contact center environments.
Willingness to learn, accept, and provide feedback.
Team player comfortable building relationships with peers, customers, and partners.

Nice to have

Experience with knowledge management.
Experience in data analytics and reporting to improve processes.

Culture & Benefits

Home office budget of €650 for equipment and choice of MacBook Air (M3) or Dell XPS.
Offsite team trips twice a year and unlimited co-working options worldwide.
24 paid vacation days plus bank holidays and special leaves.
Positive, dynamic, feedback-driven culture with a playful spirit.