TL;DR

Client Engineer: Supporting customers by resolving complex technical problems and guiding integrations with %hirify_global%’s Digital Customer Service platform with an accent on customer empathy, API troubleshooting, and cloud solutions. Focus on managing technical inquiries, collaborating with product and engineering teams, and delivering seamless customer experiences.

Location: Mexico City

Company

%hirify_global% provides award-winning technology that enhances customer conversations by combining human touch with advanced technology to create exceptional customer experiences.

What you will do

Resolve technical inquiries and support customers and partners in complex integrations.
Collaborate with Product and Engineering teams to report bugs and improve solutions.
Troubleshoot issues raised via Service Desk or virtual channels effectively.
Guide customers on best practices and capabilities of %hirify_global%’s platform.
Network and collaborate across teams to find solutions.
Work efficiently in a fast-paced environment.

Requirements

Must have 4+ years in software development, support engineering, or related fields.
Excellent English reading, writing, and listening skills.
Strong customer empathy and communication skills for technical and non-technical audiences.
Good knowledge of RESTful APIs, cloud solutions, and web technology stacks.
Bachelor's degree in Software Engineering, Computer Science, or equivalent.

Nice to have

Experience troubleshooting network connectivity, TCP/UDP, SSL/TLS, and WebRTC.
Background in telecommunications technology.
Ability to troubleshoot server-side and client-side code in multiple languages.

Culture & Benefits

Competitive salary and stock options.
Professional development support including trainings and conferences.
Access to latest tools and equipment.
Sports compensation and therapy reimbursement.
Team events and diverse international environment.

Hiring process

Introduction interview.
Practical and team interviews.
Decision and offer.