Customer-Facing Technical Program Manager (AI)

TL;DR

Customer-Facing Technical Program Manager (AI): Implementing, debugging, and optimizing AI-driven solutions for enterprise customers with an accent on coordinating complex, fast-moving programs and customer engagement. Focus on solving ambiguous problems, driving momentum across stakeholders, and creatively applying AI tools in real-world deployments.

Location: Remote (Global)

Company

UK-based technology startup transforming international logistics and expanding AI platform applications across industries including finance and insurance.

What you will do

• Coordinate multiple workstreams with engineers, data scientists, and customer teams across time zones.
• Lead short-term technical projects to deploy and integrate AI platform solutions in enterprise environments.
• Debug and troubleshoot integration issues from data ingestion to API interactions in real time.
• Serve as the technical point of contact during deployment or pilot phases, translating customer objectives into actionable plans.
• Rapidly prototype or configure solutions using existing tools, SDKs, and APIs.
• Collaborate with Product and Engineering to influence roadmap priorities based on field learnings.

Requirements

• Must have 5+ years experience in Technical Program Management, Forward Deployed Engineering, or Customer Engineering in SaaS or AI-related companies.
• Comfortable operating across technical and non-technical domains, fluent in API and business impact discussions.
• Strong debugging and troubleshooting skills with a proactive problem-solving approach.
• Exceptional communication and stakeholder management skills, including async communication.
• Proven ability to influence and align teams in high-stakes, fast-moving environments.
• Daily use of AI tools and AI-native mindset for automation and creative model leveraging.

Nice to have

• Familiarity with AI/ML concepts, data pipelines, or enterprise integrations.
• Experience with Python, SQL, or scripting for debugging or validation tasks.
• Exposure to high-growth Series A–C environments or enterprise deployment programs.

Culture & Benefits

• Work at the heart of technology strategy in a cutting-edge enterprise AI company.
• Gain exposure to high-growth startup dynamics and influence scaling efforts.
• Partner closely with senior leadership including CTO and CEO.
• Build impactful systems and processes shaping company trajectory.
• Collaborative, high-energy, multicultural work environment.