TL;DR

Client Experience Executive: Delivering real-time client support and managing customer interactions with an accent on precision, empathy, and professionalism. Focus on handling complex issues, collecting feedback, and collaborating with internal teams to improve client satisfaction and service quality.

Location: On-site in Colombo, Sri Lanka

Company

%hirify_global% is a global platform revolutionising access to performance-based capital, empowering driven individuals worldwide with a presence in five countries and over 220,000 daily users.

What you will do

Provide real-time client support via CRM and helpdesk systems
Escalate complex or sensitive issues following protocols
Ensure client satisfaction by meeting service timeframes
Collect and relay client feedback to internal teams
Maintain accurate client records and support daily team tasks
Foster a collaborative and solution-oriented team culture

Requirements

Excellent English writing and speaking skills
Strong communication skills across email, live chat, and internal tools
Fast and accurate typing speed
Familiarity with Google Sheets and Microsoft Office Suite
Ability to work calmly under pressure and meet response SLAs
On-site presence in Colombo, Sri Lanka

Nice to have

Proactive and solutions-driven approach in high-volume environments
Empathy and clarity in client interactions
Energy and positivity in team environment
Quick learning and ownership of new systems and workflows

Culture & Benefits

Food and beverage provided
Entertainment and access to game zone and relaxation areas
Learning opportunities and employee-centric policies
Fast-paced career progression

Hiring process

30-minute introductory session with Talent Acquisition Lead
48-hour take-home assessment
60-minute final interview with management