TL;DR

Senior Implementation Specialist (Cybersecurity SaaS): Leading onboarding and deployment of %hirify_global%'s cybersecurity SaaS products for clients in Japan and APAC, with an accent on tailored solution configuration and client engagement. Focus on operating in Japan Standard Time from the US, managing multiple projects, and providing expert technical support and training.

Location: Remote from the United States with working hours aligned to Japan Standard Time (JST), hybrid option available for Chicago metro area candidates

Company

%hirify_global% Security is a leading cybersecurity company providing zero-trust privileged access management and password management solutions globally.

What you will do

Oversee delivery and deployment of %hirify_global%’s SaaS products for new and existing clients
Customize solutions to meet client-specific needs and objectives
Operate on Japan Standard Time while collaborating with APAC clients and internal teams
Provide continuous technical support and proactively manage project risks
Maintain detailed records of client configurations and communications
Train and mentor implementation team members

Requirements

Must be bilingual in Japanese and English with business proficiency
4+ years experience in SaaS support or implementation, preferably with security software
Strong knowledge of Salesforce and project management tools like Monday.com
Ability to work independently and across global time zones, maintaining JST hours
Bachelor’s degree in finance, business administration, or related field or equivalent experience

Culture & Benefits

Medical, dental, and vision insurance including domestic partnerships
Employer-paid life insurance and supplemental options
Voluntary short and long-term disability insurance
401k retirement plan with Roth and traditional options
Generous paid time off including bereavement and jury duty
Above market annual bonuses