TL;DR

SaaS Implementation Engineer (Cybersecurity): Guiding customers through the integration and implementation of %hirify_global%'s cybersecurity software within their environments, ensuring a seamless transition from onboarding to full utilization. Focus on configuring software to meet customer needs, providing technical support, and collaborating with cross-functional teams.

Location: Must work from the Tokyo, Japan office

Company

%hirify_global% is a leading cybersecurity company providing intuitive solutions with end-to-end encryption.

What you will do

Collaborate with customers to assess their business needs and tailor implementation plans.
Configure %hirify_global% software to optimize performance and usability.
Deliver training sessions to educate customers on effective software use.
Provide level 2 technical support and troubleshoot issues.
Maintain documentation and records of customer configurations.
Oversee multiple implementation projects and communicate progress to stakeholders.

Requirements

5+ years of experience in SaaS implementation or technical support.
Bilingual in Japanese and English with strong communication skills.
Experience with Salesforce and cloud technologies.
Strong command of Linux Shell and PowerShell.
Bachelor's degree in computer science or related field.