TL;DR

Commercial Account Manager (Software): Managing and diversifying customer portfolios with an accent on delivering exceptional customer experience and supporting sales growth. Focus on strategic account management, cross-selling, upselling, and collaborating with technology vendors and partners.

Location: Hybrid, Toronto, Canada (1-2 days in office per week)

Company

%hirify_global% is a software-focused IT solutions and services provider that helps organizations innovate and build the workplace of tomorrow.

What you will do

Manage day-to-day account management of customers.
Partner with Field Account Executives to deliver exceptional customer experience.
Assist customers in choosing contracts and purchasing options.
Identify cross-sell and upsell opportunities.
Diversify and grow an active book of business.
Collaborate with technology vendors, partners, and specialists to support customers.

Requirements

Location: Must follow USA holiday schedule
1 to 3 years of sales, retail, or account management experience.
Analytical and strategic approach to sales goals.
Ability to manage competing priorities from multiple stakeholders.
Passion for learning enterprise technology.
Strong track record as a metric-driven salesperson.

Nice to have

Experience building new customer relationships and overcoming challenges.

Culture & Benefits

Collaborative and inclusive work environment.
Flexibility in planning workdays.
Award-winning workplace recognized for 20 consecutive years.
Competitive benefits starting day one.

Hiring process

Digital interviewing with accommodations available.
Criminal record check, education verification, and reference checks before start.
Remote onboarding process.