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8 месяцев назад

Senior Support Engineer (Hybrid)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Ukraine
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Senior Support Engineer (Hybrid): Providing technical support and solutions for a US-based automated car wash systems client with an accent on incident management and problem resolution. Focus on troubleshooting, log analysis, and collaboration with R&D and QA teams.

Location: Ukraine - Lviv

Company

hirify.global is a trusted digital engineering partner to the world’s largest and most forward-thinking companies.

What you will do

  • Act as L2 & L3 Support Engineer, assessing issues and providing solutions.
  • Manage incidents’ life cycle until resolution.
  • Perform log level analysis and support incident management.
  • Communicate directly with clients and provide regular updates.
  • Work in the laboratory for effective incident resolution.
  • Enrich client knowledge base with relevant technical information.

Requirements

  • 2+ years of experience as Customer Support Engineer (L1, L2, or L3).
  • 3+ years of experience in technical support, QA, or data analysis.
  • Intermediate Strong in English is a must.
  • Ability to attend GL office for dedicated project work.
  • Strong HW/SW problem-solving and troubleshooting skills.

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