TL;DR

Customer Success Operations Manager: Building and scaling operational foundations for a global Customer Success organization with an accent on process design, data-driven culture, and technology optimization. Focus on developing scalable workflows, tracking key metrics, and driving strategic initiatives to enhance client experience.

Location: Remote (US)

Company

%hirify_global% delivers innovative software and service solutions for financial reporting and capital markets transactions, recognized as a top workplace in the US.

What you will do

Develop and implement scalable Customer Success processes and lifecycle management
Define and track retention, adoption, and expansion metrics with actionable insights
Manage Customer Success technology stack including Salesforce and reporting tools
Design capacity models, segmentation, and coverage strategies with leadership
Build dashboards for forecasting and data-informed business reviews
Support cross-functional initiatives to improve customer journey and training efforts

Requirements

Must have 3+ years in Customer Success Operations, Revenue or Business Operations (B2B SaaS preferred)
Experience building operational processes in high-growth or transformation environments
Strong skills with CRM (Salesforce), CS platforms, and advanced data analysis (Power BI, Excel)
Project management skills and stakeholder communication ability
Location: Remote within the US, preferably East Coast (New York or Boston)

Nice to have

Certifications in CRM/CS platforms or PMP
Familiarity with SEC filings, financial reporting, or regulatory technology
Experience with change management and enablement programming

Culture & Benefits

Values-driven organization with focus on employee wellbeing and authentic work environment
Competitive compensation and comprehensive benefits
Flexible workplace and opportunities for professional growth