TL;DR

Customer Success Manager (Cybersecurity): Managing and growing a portfolio of B2B customers using %hirify_global%'s cybersecurity solutions with an accent on customer relationship building, contract negotiation, and technical support. Focus on engaging German-speaking clients, driving revenue growth, and providing expert advice on cybersecurity best practices.

Location: Must permanently reside in Ireland. Hybrid position for those within commutable distance to Cork office or fully remote for others.

Company

%hirify_global% is a leading cybersecurity company providing zero-trust privileged access management and password security solutions globally.

What you will do

Manage and grow revenue within an established client base, focusing on SMB accounts.
Communicate fluently in German with customers, including senior and C-level contacts.
Negotiate contract renewals, cross-sells, and upsells to maximize account value.
Conduct technical and business reviews to align customer goals with %hirify_global% solutions.
Provide expert advice on cybersecurity best practices and troubleshoot customer issues.
Drive customer advocacy and contribute to the evolution of Customer Success programs.

Requirements

Must permanently reside in Ireland.
Fluent in German and English, both written and verbal.
1+ years experience in Account Management, SaaS Customer Success, or Sales roles.
Strong technical knowledge of software integrations (SSO, Directory), onboarding, and support.
Experience working with Enterprise organizations and C-level executives in IT and cybersecurity.
Proactive problem solver with strong communication and interpersonal skills.

Culture & Benefits

Onsite lunches and private healthcare with no waiting period.
Pension contributions and sick pay.
Bike-to-Work scheme available for local employees.
Inclusive and diverse work environment.