TL;DR

Support Specialist: Managing support tickets and assisting clients with software solutions with an accent on effective communication and problem resolution. Focus on developing business analysis skills and customer success management.

Company

%hirify_global% is an international company with over 20 years of experience in software and hardware development, recognized as a top software development company in Illinois, USA.

What you will do

Respond to support tickets and manage them according to defined protocols.
Utilize the support ticket knowledge base to guide clients through resolutions.
Engage in AI Contact Center feature specification when support tasks are minimal.
Work under mentorship to develop business analysis and customer success management skills.
Get on calls with clients for troubleshooting.

Requirements

Proficiency in English (upper-intermediate or advanced level preferred).
Experience in support teams and availability from 9am to 6pm EST.
Bachelor’s or Master’s degree with knowledge of business analysis methodologies.
Strong communication and analytical skills.
Excellent planning and organizational skills.

Benefits

Flexible working conditions and a cooperative environment.
Competitive salary and growth opportunities.
In-company training in various fields.