TL;DR

System Engineer: Providing hands-on IT support and system management for a new Contact Center location in Cairo with an accent on contact center tools, troubleshooting, and operational continuity. Focus on establishing local support presence, incident management, and collaboration with internal teams and vendors.

Location: Cairo, Egypt

Company

%hirify_global% is an online travel booking platform connecting travelers with millions of accommodations and travel services worldwide, fostering innovation and diversity.

What you will do

Serve as primary IT support contact for Cairo Contact Center agents, handling technical issues in-person and remotely.
Troubleshoot booking discrepancies, system access, and escalate major issues.
Monitor and maintain contact center systems, ensuring operational continuity.
Collaborate with internal teams and vendors to improve system functionality.
Manage equipment issues, voice quality, and interaction flow routing.
Participate in business specification, testing, and validation of interaction flows.

Requirements

Must be based in Cairo, Egypt.
At least one year experience in a Contact Center environment, preferably in IT support or supervisory role.
Practical IT troubleshooting skills and experience with office applications and virtual desktop solutions.
Good command of written and spoken English.
Willingness to work flexible hours including evenings, weekends, and public holidays.

Nice to have

Experience with contact center platforms such as Avaya, Genesys, or Verint.
Exposure to data-centric environments and data analysis.

Culture & Benefits

Diverse and inclusive work environment with global team.
Culture of experimentation and ownership.
Opportunity to shape and establish new support location.