TL;DR

Technical Writer (AI): Creating and maintaining high-quality documentation for %hirify_global%’s agent platform with an accent on making complex technical concepts clear and accessible. Focus on collaborating with cross-functional teams to enhance the documentation experience and drive platform adoption.

Company

%hirify_global% is the leading conversational AI platform empowering every brand to deliver concierge customer experience.

What you will do

Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)
Translate complex technical concepts into clear, accurate, and approachable content
Ship docs in step with product releases, partnering closely with Product and Engineering
Design and evolve the documentation experience — structure, navigation, and discoverability
Establish content standards and proactively identify gaps to improve overall clarity and usability

Requirements

Exceptional written and verbal communication — clarity is your craft
Experience writing technical documentation for APIs, SDKs, or developer platforms
Comfortable with technical workflows (Markdown, Git, GitHub)
Able to partner with engineers and understand code when needed (Python, TypeScript a plus)
Strong editorial judgment — adaptable tone and structure based on audience
Track record of documentation that drives adoption and reduces confusion

Nice to have

Experience at a fast-moving startup or early-stage product environment
Background in computer science, engineering, or a related field
Contributions to open-source tooling, developer education, or public technical blogs/tutorials
Familiarity with AI concepts, LLMs, or agent-based platforms
Experience creating multimedia content (videos, quickstarts, tutorials)

Culture & Benefits

Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best

Hiring process

Interviews focused on technical skills and cultural fit
Evaluation of previous documentation work