TL;DR

Customer Educator (Software/SaaS): Creating and delivering educational content, user guides, and tutorials to help customers understand and effectively use %hirify_global%'s flexible work platform with an accent on user research, content delivery, and product collaboration. Focus on designing clear, engaging educational materials and improving user experience through direct customer feedback and asynchronous communication.

Location: Remote with hours overlapping 11:00-16:00 CET. Candidates must not reside in Russia, Belarus, Cuba, Iran, DPRK, Sudan, or Syria.

Company

%hirify_global% is a remote-first startup providing a flexible operating system platform that replaces scattered tools and connects teams across diverse industries worldwide.

What you will do

Own and maintain the user guide and enable customers to find answers independently or via LLM chat.
Create educational content explaining product functionality and use cases.
Deliver targeted content through in-app hints, tutorials, onboarding emails, and other channels.
Conduct user research to identify workflows needing better explanation or redesign.
Contribute to product development as the voice of users and advocate for simplicity.
Build and prioritize your backlog to maximize customer understanding and impact.

Requirements

Fluent English communication skills in writing and speaking.
Work hours overlapping 11:00-16:00 CET.
Must not reside in Russia, Belarus, Cuba, Iran, DPRK, Sudan, or Syria.
Experience explaining complex subjects effectively with supporting materials (URLs, videos, PDFs).
Preference for hands-on creation over people management.
Comfortable with technical concepts and some coding experience is a plus.

Nice to have

Experience writing user guides or how-tos.
Produced educational videos solo or in small teams.
Authored long-form educational programs like courses or workshops.
Experience with productivity tools like Notion, Obsidian, Zapier, or n8n.
Existing %hirify_global% user.

Culture & Benefits

Small, collaborative team of 30 people with no strict departments.
Remote-first with optional coworking spaces in Warsaw, Limassol, and Nicosia.
Asynchronous communication with minimal mandatory meetings.
Transparent and honest culture valuing authenticity and boldness.
Freedom to set up processes and pursue opportunities beyond the role.

Hiring process

Direct communication with Head of Growth without recruiters or HR intermediaries.
Initial asynchronous conversation focusing on portfolio and relevant work samples.
Video call with team members to assess cultural fit.
Paid project collaboration followed by a full-time offer if successful.