IT Service Manager (Fintech)

TL;DR

IT Service Manager (Fintech): Overseeing the lifecycle, reliability, and compliance of hirify.global’s IT services, focusing on payment connectivity and SaaS ecosystems. Focus on driving ITIL-based operational excellence, managing vendor relationships, and implementing automation and AI solutions.

Location: Belgrade

Company

hirify.global is a global fintech powerhouse with a proprietary payments infrastructure.

What you will do

• Design and operationalize service tracking and improvement processes.
• Maintain a unified Service Catalog and oversee payment and SaaS platforms.
• Drive ITIL-based operational excellence and manage incident, problem, and change processes.
• Implement automation and AI-assisted workflows for documentation and service checks.
• Manage vendor relationships and ensure compliance with regulatory frameworks.

Requirements

• 5+ years of experience in IT service or operations management.
• Hands-on experience with payment rails (SWIFT, SEPA, Mastercard, Visa).
• Solid understanding of ITIL v4 and strong documentation skills.
• Practical IAM knowledge including SSO, MFA, and RBAC.
• Experience using LLMs for documentation and reporting.