TL;DR

Lead Fraud Operations Analyst: Performing and leading complex product abuse and fraud investigations with an accent on independently handling fraud investigations, identifying fraud vulnerabilities, and designing cross-team handling procedures. Focus on performing technical product investigations from ticket/escalation to data analysis and source-code review.

Location: Remote, United States

Salary: $60,000 - $75,000 USD

Company

%hirify_global% is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

What you will do

Investigate customer-reported events such as account takeover, anomalous activity, and abuse reports.
Review, classify and respond to chargebacks and events due to fraud.
Perform attribution analysis of scaled fraud events through data analysis (SQL/Python).
Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing, and Sales.
Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation.
Design low-friction KYB/KYC and asynchronous verification procedures.

Requirements

5+ years of experience in fraud investigations or similar operations roles.
Demonstrable SQL-based querying skills.
Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc.
Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams.
Good written and spoken English proficiency.
You are excited about working remotely and have the skills and self-discipline to do so effectively.

Culture & Benefits

Invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed.
We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
Additional benefits may include equity; company bonus or sales commissions/bonuses; 401(k) plan.