TL;DR

Engineering Manager (AI): Leading the Fulfillment Experience team transforming the customer experience by building a modern Customer Service tech stack that integrates AI-enabled tooling with %hirify_global%'s existing software. Focus on scaling solutions for Customer Service teams and %hirify_global%’s customers by translating business requirements into technical solutions.

Location: Remote (US)

Salary: $190,000 - $230,000 per year

Company

%hirify_global% is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.

What you will do

Take a lead role in developing the technical roadmap for transforming the customer service tech stack.
Build, lead, and mentor teams of software engineers to execute projects.
Translate business requirements into technical solutions, ensuring products are robust and adhere to engineering standards.
Collaborate with product managers and engineering teams to influence systems and roadmaps.
Build a healthy, supportive, and inclusive work environment.
Ensure goals and objectives are measurable and re-negotiate success metrics with stakeholders as needed.

Requirements

A passion for building and growing high-performing teams, prior management experience, and a desire to be an impactful leader.
Proficiency in documenting processes and monitoring performance metrics for applications and systems.
Experience integrating with customer service software and tools such as Salesforce Service Cloud, Zendesk, and HubSpot.
Full-stack web development experience, preferably in a B2B/SaaS setting with a focus on enterprise-level scaling; knowledge of modern server-side and client-side frameworks is beneficial.
Knowledge of the AI ecosystem and experience introducing AI tools into enterprise-facing products.

Culture & Benefits

Market competitive salary and stock options.
12 paid holidays and flexible PTO.
401K with %hirify_global% match and health/dental/FSA.
Long-term disability insurance, mental health, and family planning resources.
Remote-hybrid work from the Boston office, home, or a mixture of both.
A tremendous amount of responsibility and autonomy.

Engineering Manager (Ai)